Reviews, Social And Your Team
Your social profiles, review sites, testimonials and the people behind the business.
People trust people. These parts of the Knowledgebase tell Cleo, and search engines, where else your business lives online, what customers say about you, and who does the work.
Social & Reviews
Open Knowledgebase → Social & Reviews.
Social Media
Paste the full web address of each social profile you have, for example the whole link to your Facebook page rather than just its name. Empty boxes are simply skipped, so only fill in the ones you use.
Review & Directory Profiles
The places customers can find and review you: maps and listings, review sites, trade directories and so on, grouped by type. Add the ones that apply. Listing them tells search engines that these profiles all belong to the same business, which helps them trust it.
Other Citations & References
Anywhere else your business is mentioned, such as a local newspaper or an industry site. Press Add Citation for each.
Client Testimonials
What happy customers have said about you. Press Add Testimonial for each and add the customer's name and, if they're a business, their company. Real words from real customers are one of the strongest signs of trust a business can show.
Latest Reviews
Knowledgebase → Latest Reviews shows your most recent reviews. There's nothing to fill in here; it's there so you can see what customers are saying in one place.
Team
Open Knowledgebase → Team and press Add Team Member for each person you'd like to show.
For each, add their Full Name, their Role/Title and a Short Bio, plus any professional profiles, such as LinkedIn. If they belong to a professional register, you can add the register's name and their registration number too. If you have more than one branch, choose where they work.
Showing who's behind a business makes it more trustworthy to readers, and search engines look for the same thing: real, named people with real expertise.